Terrus Service Center
Monday through Friday
8:00 AM to 4:30 PM
We will respond to email requests sent after hours on the next business day. Terrus is closed on National holidays.
For fire or life safety, call 911. All other emergencies, such as leaks, please call the Service Center at 515-471-4428 which is monitored 24/7.
After Hour Charges
After-hours service requests by phone are for critical items only. A 2-hour minimum fee applies for an after-hours service call if the on-call Terrus engineer is dispatched to the property. A minimum fee also applies for an after-hours service call if the on-call Terrus engineer is contacted but not dispatched.
Homeowners Associations: If the service call is NOT deemed to be the responsibility of the Association, the charge for the service call shall be billed directly to the unit owner regardless of who requests service. We recommend contacting your neighboring unit to investigate the cause of the issue prior to contacting us to potentially avoid an unnecessary after-hours service call.